FAQ

All our products are manufactured in full compliance with global quality standards and is fully certified by WHO-GMP, and compliant with EU GMP and UK MHRA.

We are official worldwide distributor of Deus Medical brand and you can verify us by entering our website name “dinespower.com” or email “[email protected]” here: deusmedical.com/verify/verifyseller

deusmedical.com/verify/verifyproduct
Also, each Deus Medical product have a unique product code, and with this code you can verify your product here:

Yes, we verify every batch of every product. You can find independent third party laboratory test reports made by Janoshik Analytics on each product page in our store.

Please store your product in a cool, dry place below 30°C, protect from light and do not freeze.

No, you don’t need to register an account to place an order. You can use Guest Checkout to complete an order without registration.

By creating an account you will be able to shop faster, check your order’s status, keep track of the orders, and get notifications about discounts and promotions.
Creating an account can be done as you checkout by selecting Register

We respect all our customers and privacy is very important to us. We do not collect, store or share your information with third parties. Any data sent to and from our website is encrypted.

Also, we offer Guest Checkout and all guest checkout information is deleted after your order is complete. Your personal data can be deleted at your request.

Yes, please send an email to [email protected] within 24 hours after placing your order. Once your order has been shipped, we will not be able to change or cancel your order. Our support team will assist you in modifying or canceling your order and issuing a refund where necessary.

Please contact us immediately within 24 hours after placing your order. Our support team will assist you in modifying your order details. Once your order has been shipped, we will not be able to change your shipping address.

Maybe, your email address was entered incorrectly on the checkout page, or your order was not successfully paid. Also, please check your spam folder. If you have not received an email confirmation, please contact us immediately and we will help you

If your order is seized, please send us an email with picture of letter received from customs with receiver name. After our manager confirms the status, we will reship your order for free.

If your order has not been delivered during 45 days after dispatch date, please send us an email with the tracking number. After our manager confirms the status, we will reship your order for free.

For safety reasons reshipping will be made only when new receiver name and delivery address is provided.

Please contact us immediately and our support team will assist you. After our manager confirms the status, we will ship the correct products.

ALL ORDER ARE SENT FROM EU WAREHOUSE. We give a 100% guarantee of safe delivery in the minimum time

We ship worldwide.

• Shipping in EU – 20 EUR
• Shipping outside EU – 26 EUR

DELIVERY TIMES.

After payment is received, we process orders within 24-72 hours (we do not ship on weekends or national holidays)

We do our best to keep our shipping rates reasonable while ensuring your products are delivered in the most efficient and safest way possible – we appreciate your understanding.
• Estimated delivery time in EU is 5-14 days.
• Estimated delivery time outside EU is 7-21 days.

more detailed statistics:
– Germany, Netherlands, Denmark, Finland, Slovakia, Hungary (5-10 days)
– Italy, Austria, Slovakia, Spain, France, Sweden, Belgium, Czech Republic, Switzerland (7-14 days)
– Romania, Bulgaria, Greece, Croatia (10 days)
– Canada, Norway, Slovenia, Portugal (12 days)
– USA, Greece (15-21 days)
– New Zealand, Saudi Arabia (21-30 days)
– Sweden, UK, Ireland (12-21 days)

Please note: there may be some delays in delivery due to covid-19.

Shipping in the EU is 20 EUR
Estimated delivery time is 5-10 days.

Shipping outside the EU is 26 EUR
Estimated delivery time is 7-21 days.

EXCHANGES (IF APPLICABLE)
If you order was damaged: please provide detailed pictures of parcel with clearly visible receiver details And we will re-ship it for free.

LOST
If your order has not been delivered during 45 days after dispatch date:
please send us an email with the tracking number
And we will re-ship it for free.

SEIZED
We forward seized parcels within the EU 100% once free of charge.
If your order was seized you need to send us the seizure letter via email, after we checked the seizure letter we will reship your order freely for once.v
We do not re-ship to: Canada, New Zealand, Norway, Singapore, South Korea, Australia, Saudi Arabia, countries in Africa, countries in South America, Israel, UAE

We do not re-ship to the following countries:
Canada
New Zealand
Norway
Singapore, South Korea

Saudi Arabia
countries in Africa
countries in South America
countries in the Middle East
Israel
UAE

Yes, we ship to P.O. boxes. Just make sure that you have entered the delivery address in the correct format.

Yes, all our products are shipped with stealth packaging to ensure their successful passage through customs.

Yes, we will provide you a tracking number in order to be able to track your shipment as soon as your order will be shipped within 1-3 business days.

Usually all orders are shipped within 1-3 business days after payment is completed. Your order will not be shipped until we receive payment. If there is an issue we will notify you.

You can use the online service to track your parcel by clicking on the link: track my order (https://www.17track.net/en)

If your order has not been delivered during 45 days after dispatch date, we will review the case for a reship. After our manager confirms the status, we will offer you at least one free reship.

Products sold by DINES POWER are non-returnable.

We accept Bitcoin, Bank Transfer

We provide all necessary payment instructions by email after placing the order.
If you have any additional questions or you have not received an email
with payment instructions after placing an order, please contact us.

We don’t have a minimum payment and order requirement.